Return and Refund Policy 2023/24
You can return or exchange any order within 14 days of receiving it. Customers pay the cost of refund shipping. But in case of an exchange/return, BRVN offers the shipping.
To initiate a return, you must contact us to firstname.lastname@example.org, including the word ‘Return’ or ‘Refund’ in the subject and stating the order number and which items you wish to return. After we receive your return request, we will provide you with the return address and instructions.
Returned items must comply with our returns policy:
- Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included;
- Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you;
- If an item has a BRVN security tag attached, it must be returned with the tag in its original position;
- Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted;
- To create a better shopping experience for our customers, we offer a flexible returns policy. We monitor the number of returns and reserve the right to close your BRVN account or restrict future orders if your return behaviour is in breach of our Returns Policy. Read our Terms & Conditions here
- Once your return has been received and accepted by our brand, your refund will be processed to your original payment method, excluding any delivery costs. Refunds can take up to 14 days to show in your account, depending on your payment provider. If you're eligible, we may be able to process your refund as BRVN credit if you prefer;
- To track the return of your package, use the Waybill Number from the Waybill Doc included in your order;